INTERNAL ITERATIONS
After the initial design, internal iterations were conducted firstly.
Here's an example ↓
Here's an example ↓
Case 1: Service Calendar
Plans Choice
As mentioned earlier, we highlighted the service calendar as one of our core features.
This decision was driven by user feedback on the difficulties they encountered in schedule management.Previously, they relied on memory, phone notes, or phone calendars which posed risks of forgetting or delays in updates.
When collaborating with developers, we considered 2 plans:
- Integrating with the external calendar app had compatibility and usability issues due to our WeChat mini-program status, and it was challenging to quickly navigate to order details.
- Therefore, we opted to develop our own service calendar for a better user experience. Users can clearly see which services they need to provide, who the pets are, and by clicking on the pet's avatar, they can view the order details.
Before: Only View Mode
The initial version of the service calendar enabled users to efficiently view and prepare for various types of services with color-coded entries.
It would automatically update when orders were changed or cancelled.
Users could click on a specific day to view all appointments and access detailed order information
After: Adding Edit Mode
Initially, there was no edit feature in the service calendar for pet sitters, as they had set their availability during registration.
However, we later encountered an issue:
user feedback indicated that they may need to make occasional last-minute adjustments.
Therefore, I introduced an editing mode in the iterated version, which allowed pet sitters to further adjust their availability for the next two months.
This involved refining prompts and options in the pop-up through multiple iterations. I accounted for various scenarios, such as adding, reducing, or adjusting services, to ensure user comprehension and streamline the editing process for efficiency.
As a result, user satisfaction with the service calendar increased to 93%.
Web Version
Considering the constraints posed by individual pet sitter service capacities and mobile screen dimensions, we have implemented some limitations in the display and functionality of the service calendar feature.
In anticipation of future collaborations with pet stores, we have also designed a web-based service calendar. This strategic move aims to elevate our pet service calendar tool into a more robust, comprehensive, and B2B-focused management solution.
